Job Listings

Director of Crisis Services

Position Overview

The Director of Crisis Services is responsible for the overall management of Crisis Services, including the maintenance of adequate staffing for this 24/7 service, the supervision of employees working in Crisis Services, quality improvement, and the coordination of services with Grand View Health personnel. The employee is also responsible for providing crisis assessments; treatment recommendations; information and referral for follow-up treatment; and assistance in connecting individuals and families to recommended treatment.

Hours: Full-Time

Essential Job Responsibilities

  • Maintain adequate staffing for 24/7 Crisis Services. Recruit, hire and orient all new employees.
  • Compile monthly Crisis Services statistics for Bucks County MH/MR and Penn Foundation.
  • Complete quarterly quality improvement monitor for Completeness of Assessments.
  • Coordinate crisis assessments with Department of Emergency Medicine personnel at Grand View Health and Penn Foundation psychiatrists.
  • Develop Crisis Services budget in cooperation and consultation with the Chief Financial Officer. Monitor monthly budget reports to assure that revenue and expenses are within budgetary expectations.
  • Complete assessments of individuals presenting in the Department of Emergency Medicine at Grand View health with mental, co-occurring or substance abuse disorders.
  • Engage family and significant others in crisis assessments when available and provide information about findings with treatment recommendations.
  • Establish treatment recommendations and refer to appropriate levels of care. Complete prior-authorizations for individuals requiring inpatient treatment; locate a hospital bed; and arrange transportation as needed.
  • Maintain cooperative relationships with referral sources including county agencies, insurance companies and psychiatric hospitals.

Requirements

  1. Master’s degree in the human service related field; license preferred
  2. Previous supervisory experience

Penn Foundation is an equal opportunity employer