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Case Management Supervisor

Position Overview

The Case Management Supervisor is responsible for the day-to-day operations as well as personnel management of the department of Mental Health Case Management. The Supervisor is an advocate for participants and family members, to assure that services are delivered to meet their collective needs, and that the utilization of resources is appropriate.

The Supervisor assumes responsibility for providing appropriate training, education and clinical oversight to Case Managers and Recovery Coaches as assigned.

Hours: Full-Time

Essential Job Responsibilities

  • Provide training and guidance to direct care employees to effectively complete their assigned responsibilities: managing caseloads, reviewing service plans, reviewing service notes and case closure, and reviewing daily operations to ensure a high level of quality that is consistent with organizational standards.
  • Provide direct individual and group supervision to department staff.
  • Responsible for relationship building and team building to promote a healthy departmental culture which promotes employee job satisfaction, position retention, and motivates a diverse staff of top quality personnel.
  • Ensure services are in compliance with county, state and federal regulations.
  • Assure processes are in place to provide quick access to care, are focused primarily on service linkage, and are time-limited in nature.
  • Monitor productivity and develop strategies to achieve the attainment of monthly fiscal goals.
  • Provide comprehensive orientation to newly hired staff which includes orientation to the mission of the organization, to the departmental policy and procedures and to the individual job performance standards and expectations.


Managerial Requirements

  • Proven experience and understanding of and demonstrated ability to generate revenues from clinical services.
  • Experience working in consumer engagement and crisis management with individuals and families.
  • Previous supervisory experience preferred.

Educational Requirements

  • A Master’s Degree in social work, psychology, rehabilitation, counseling, education, criminal justice or other social service major and 3 years mental health direct care experience.

Penn Foundation is an equal opportunity employer