Behavioral Health Technician – Shift Lead
The Behavioral Health Technician II is responsible for keeping the daily operations on the unit flowing smoothly. He/she reports to the nurse on duty and Recovery Center Director and acts as a front-line extension of the manager’s authority to assure that the needs of persons served are met and tasks completed. The Behavioral Health Technician II provides support, direction and assistance to Behavioral Health Technicians on all areas of their assigned duties, but does not evaluate their work. The Behavioral Health Technician II serves as a role model in promoting relationships and interactions with persons served that support and promote their personal recovery.
Hours: Full-time (Wednesday, Thursday, Friday 3pm-11pm and Saturday, Sunday 7am-3pm)
Essential Job Responsibilities
- Manages the shift for Behavioral Health Technicians to ensure all required tasks are completed
- Interacts with persons served to implement therapeutic interventions to address behavioral aspects of their care, monitor their response to those interventions, and provide emotional support to promote their recovery.
- Completes part of the admissions process in coordination with clinical team and nursing staff. This will include, but not be limited to, strip searches, urine drug screen tests, search of all belongings, reviewing rules, room assignment, completion of certain consent forms, and ease of flow into the agency.
- Completes part of the planned discharge process at the direction of the nursing staff. This will include, but not be limited, to monitoring of packing, return of personal belongings, completion of appropriate discharge forms and ease of flow out of the agency.
- For unplanned discharges, communicates client issues/problems/concerns, face-to-face with the nursing staff prior to the person served leaving the premises. At the direction of nursing staff, assists and/or monitors client completing Aftercare Plan, acts as client advocate, schedules follow-up aftercare appointment or conducts outreach follow-up phone calls to facilitate aftercare planning.
- Ensures client safety and compliance of rules.
- Prevents and intervenes in crises by detecting early signs of potential problems and deescalating problems in their early phase.
- Assist persons served in problem solving and conflict resolution.
- Addresses hazards to safety in the physical environment. Accesses emergency services when needed.
- Provides transportation for persons served, being sure to represent the agency in a professional and courteous manner. Maintain valid driver’s license/safe driving record.
- Facilitates psycho-educational groups. Groups will educate individuals about addiction, treatment, resilience and recovery.
- Collaborates with treatment team members by actively sharing relevant information with others in a non-judgmental manner, practicing “warm hand-offs”, and developing a shared understanding and respect of the respective roles and responsibilities of team members to ensure collaboration is efficient.
- Performs specific tasks as instructed by team members. This may include clinical work assignments, dialoguing with family members and persons served, resolving conflicts between clients, etc.
- Seek supervision and consultation as appropriate. This includes recognizing the limits of his/her own personal knowledge and skills and when uncertain about the best course of action in a circumstance. Use supervision, performance evaluations and feedback to improve performance.
- Participates in continuous quality improvement.
- High school diploma or equivalent preferred.
- A valid driver’s license and good driving record.
- Demonstrates knowledge of addictions and behavioral health disorders and is able to utilize that knowledge in decision making appropriately.
- Culturally competent, and aware of the impact of individual differences on treatment and recovery.
- Ability to communicate effectively and to develop, establish and maintain positive professional relationships and demeanor with persons served and staff.
- A Pennsylvania Criminal Record Check, a Pennsylvania Child Abuse History Clearance and a FBI Criminal History Background Check.
Penn Foundation is an equal opportunity employer