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Accounts Receivable Supervisor

Position Overview

Responsible for recruitment, training and coordination of the activities of the billing accounts receivable follow-up team to ensure optimal reimbursement and maximization of cash flow in accordance with Federal and state requirements and all third party payer contracts. Responsible for assisting staff in the management of the accounts receivable while optimizing payments from the third party payers. This position assures that all client bills are sent to the appropriate payer in a timely way and to assure that accounts receivable are managed effectively. This position also involves a public relations function in that client questions are resolved professionally. Responsibilities focus on the support and guidance of billing personnel, to ensure accurate and timely billings are submitted consistently. The intent of this job description is to provide a summary of the major duties and responsibilities of this position and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.

Hours: Full-time

Essential Job Responsibilities

  • Provides direct supervision and assists billing representatives in the accounts receivable follow-up process.
  • Assists in the prioritization of work for the billing office staff.
  • Assists, when necessary, in the submission and follow-up of claims on a timely basis.
  • Manages and/or maintains the necessary systems/equipment needed to accomplish the job duties of staff within the billing office.
  • Handles or assists with training refreshers for assigned billing office staff.
  • Identifies system or procedural problems creating third party claim rejections. Formulates and implements plans for minimizing or eliminating these rejections.
  • Generates and analyzes accounts receivable aging reports, targeting areas that need attention.
  • Reviews third party payer reimbursement and denial/rejection trends and revises existing in-house protocols to ensure maximum reimbursement.
  • Hires, trains, supervises, evaluates, and oversees daily activities of billing office staff.
  • Performs periodic staff evaluations and formulates needed staff corrective action.
  • Develop and monitor staff productivity and quality metrics.
  • Complies with all Agency and departmental policies and procedures.
  • Demonstrates/models the Penn Foundation core values and customer service behaviors in interactions with all customers.
  • Maintains confidentiality of all materials handled within the Network/Entity as well as the proper release of information. Ensure confidentiality of Protected Health Information (PHI) in compliance with HIPAA regulations.
  • Complies with Agency/Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
  • Demonstrates/models the Agency/Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).
  • Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
  • Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
  • Complies with Agency/Network and departmental policies regarding attendance and dress code.


  • Bachelor’s Degree in Accounting, Business Administration, Finance or Management preferred.
  • Minimum of five years’ experience in revenue cycle functions/business office management.
  • Thorough knowledge and application of electronic claims process for all major carriers and intermediaries, MA, and private clients
  • Extensive PC skills required.
  • A Pennsylvania Criminal Record Check, a Pennsylvania Child Abuse History Clearance and a FBI Criminal History Background Check.

Penn Foundation is an equal opportunity employer