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The Empathy Factor: Creating Connection through Compassionate Communication–STAFF ONLY

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Event: The Empathy Factor: Creating Connection through Compassionate Communication–STAFF ONLY

Date: 9/23/21

Time: 8:30 – 10:00 am

Where: Penn Foundation – Loux Center (Univest Community Room)

Cost: Free


The Empathy Factor – Creating Connection through Compassionate Communication

Based on Marshall Rosenberg’s Work on Nonviolent Communication (NVC)

 Thursdays, September 23, 2021 through October 28, 2021

8:30 am – 10:00 am

 About the Course

By learning and applying the principles and practices of Nonviolent Communication (NVC) participants will experience meaningful connection through the lens of needs-based communication. Participants will increase self-awareness, build effective communication skills, improve team functioning and enhance leadership.   This training introduces the 4-Step compassionate communication process (NVC) for use in the workplace, in clinical and rehabilitation practice, and in personal/family relationships.

This six-week course will be held in Univest 1 & 2 and limited to 25 participants.

 Course Objectives

  1. Participants will be able to describe the basic principles of empathic communication, with a focus on 5 NVC principles
  2. Participants will be able to explain the importance and benefits of empathic communication, including its application to practitioner/staff self-awareness and self-care
  3. Participants will learn how to apply needs-based awareness and communication
  4. Participants will be able to describe & practice the 4-Step NVC process – Observations, Feelings, Needs, Making Requests


Target Audience

Target audience includes social workers, professional counselors, marriage and family therapists, recovery coaches, peer specialists, nurses, nurse practitioners, psychiatrists, and substance abuse counselors for this intermediate level of instruction.


CEsMust attend at least 5 of the 6 sessions for a Certificate of Attendance

  • PCB Approved Education Credits
  • Continuing Education Credits for Licensed Social workers, Licensed Professional Counselors, and Licensed Marriage and Family therapists
  • Continuing Education Credits for Registered Nurses (RN) and Licensed Practical Nurses (LPN)

 There is no conflict of interest or commercial support for this program.

Persons with disabilities and special needs are encouraged to contact the registrar for further information.

About the Presenter

Lu Mauro, M.Ed. (Counseling Psychology), CPRP, is a Professional Development Specialist, with 36 years of experience and leadership in community-based behavioral services, including oversight of psychiatric rehabilitation services, administration, team consultation, staff coaching and staff leadership development.  Over the past three years, as part of a St. Luke’s Penn Foundation Dream Team initiative, Lu has gained considerable exposure to NVC basic principles and practices through an intensive Discovery Weekend at the NY Center for Nonviolent Communication, additional introductory training offered at St. Luke’s Penn Foundation and through her own research and practice.  Lu’s enthusiasm for NVC is rooted in her desire to share the transformational potential that NVC offers for improving communication and connection in all facets of life, including connection with oneself.

Recommended Reading

  • Thom Bond, The Compassion Book: Lessons from the Compassion Course, One Human Publishing, 2018
  • Leu, Lucy, Nonviolent Communication Companion Workbook: A Practical Guide for Individual, Group or Classroom Study, 2nd edition, 2015
  • Miyashiro, Marie R.,The Empathy Factor, Puddle Dancer Press, 2011
  • Rosenberg, Marshall, Nonviolent Communication: A Language of Life, 3nd edition, Puddle Dancer Press 2015


For more information, contact Karen M. Kern at 215.453.5171 or kkern@pennfoundation.org

If you do not receive the professional benefits described in our program materials or you have some other professional complaint, please let us know in writing within 7 days of the training and we will honor your request for a refund.


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